Client care
Two-Year Warranty
Effective September 5, 2026
Every eligible HEYWATCHES timepiece includes a two-year warranty beginning on the delivery date. This page explains the coverage and how to request support.
What the warranty covers
The warranty covers manufacturing defects and mechanical faults that arise during normal use within the two-year coverage period. Any remedy is subject to inspection and confirmation that the issue falls within the warranty.
What is not covered
The warranty does not cover normal wear, cosmetic changes, straps or batteries, accidental or water damage, misuse, loss, theft, or damage caused by repairs or alterations performed by an unauthorised third party.
Requesting warranty support
Email Info@heywatches.com with your order reference, a description of the issue, and clear photographs or video. We will provide the next steps and, where required, return instructions.
Assessment and remedy
After inspection, an eligible fault may be repaired, replaced, or otherwise resolved as appropriate. This warranty is additional to any mandatory consumer rights that cannot legally be limited or excluded.
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